Bruce is the SVP of Global Field Marketing and Demand Generation at Genesys. Bruce manages the global demand generation activities and field marketing operations. Previously, Bruce headed up the Asia Pacific team as the Managing Director APAC with the overall responsibility for Genesys customer activities, including sales, channel-management, delivery and customer satisfaction.
Prior to joining the APAC team, Bruce managed the Strategic Solutions group for the Alcatel-Lucent Enterprise, based in Paris. The Strategic Solutions group included business consultants, solution architects, and sales specialist who focus our leading-edge packages to help drive innovation and deliver powerful business cases for our customers and partners.
Formerly, Bruce ran the Voice Portal team in EMEA which conceived the highly successful intelligent Customer Front Door solution which helped customers deliver better customer service.