About Paul Rolfe

Genesys’te Küresel İş Ortakları ve Ortaklıklardan Sorumlu Başkan Yardımcısı olan Paul, iş ortaklarımızla küresel çapta gelir getirici iş girişimlerine yönelik stratejilerin geliştirilmesi ve uygulanmasından sorumludur. Görevleri arasında Genesys’in bulut çözümleri alanındaki iş ortakları ve aracılarla daha geniş ölçekte çalışması da yer almaktadır.

Vikas Kumar

About Vikas Kumar

Vikasは、アジア太平洋チームのインバウンドおよび分析担当ソリューションのリーダーで、アジア太平洋地域全体のルーティングとジャーニー分析の推進に努めています。シンガポールをベースに、エンタープライズ・コミュニケーション業界や、VoIPおよびSIPテクノロジーの分野で幅広い経験を積んでおり、世界各国の顧客およびパートナーが、最先端テクノロジーの峻別/導入、トレンドの認識、テクノロジーのビジョンと戦略を定義できるように支援してきました。現在、Vikasは、成長と利益性の促進を支援するために、顧客との様々なパートナーシップをリードしています。

Bruce Eidsvik

About Bruce Eidsvik

Bruce is the SVP of Global Field Marketing. Previously, Bruce headed up the Asia Pacific team as the Managing Director APAC with the overall responsibility for Genesys customer activities, including sales, channel-management, delivery and customer satisfaction. Based in Singapore he collaborates very closely with the Genesys APAC team to ensure customer engagement and alignment across the region. Prior to joining the APAC team Bruce managed the Strategic Solutions group for the Alcatel-Lucent Entreprise, based in Paris. The Strategic Solutions group included Business Consultants, Solution Architects and Sales Specialist who focus our leading edge packages to help drive innovation and deliver powerful business cases for our customers and partners. Formerly, Bruce ran the Voice Portal team in EMEA which conceived the highly successful intelligent Customer Front Door solution which is helping customer’s deliver better customer service through a balance of live and self service. Prior to Genesys, Bruce was a co-founder of VoiceGenie Technologies and ran the global sales force. VoiceGenie was acquired by Genesys in 2006. Bruce is a pioneer in the VoiceXML marketspace, having worked with AT&T since 1996 in the development of the original VoiceXML phoneweb product. Bruce was also instrumental in securing VoiceGenie’s early lead in the marketplace and devising the focused product strategy that led to early profitability for the company. Prior to VoiceGenie, Bruce worked for several years as VP of Sales and Marketing for Array and as Director of Engineering and Director of Business Development for Sparton of Canada. He received his BSc. with Honours in Engineering Physics in 1985.

Tetsuya Saito

About Tetsuya Saito

ジェネシス・ジャパン株式会社 マーケティング本部部長。 2000年ジェネシス・ジャパン入社。広報/PR、セミナー、展示会、Web、制作物などマーケティング活動全般を統括し、ジェネシスのビジョンやソリューションとともに、業界の発展やお客様のコンタクトセンターの改善につながる有益な情報提供を務めている。気がつけば日本の社員の中で勤続年数が最長となっていた。ジェネシス入社前は業界専門紙にて記者、販売、営業などを担当。ジェネシス・マラソン部、主将。

Paul Segre

About Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of over $1 billion. Paul joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support. From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion. Prior to Genesys, Paul held senior positions at DSC, Bell Labs, and AT&T Network Systems in strategy, business development, and operations support systems development. He holds a bachelor's degree in mathematics and a master's degree in operations research from Stanford University.